Shipping policy

 

EU (and UK)
Prices include VAT. Cheap and fast shipping, no customs. 

Outside the EU (and UK): 
Customs rules and fees vary per country. In some countries customs officers will charge VAT or duties at the border.
The shipping company will usually take care of everything on your behalf or let you know if any customs payment or details are needed and arrange that with you.
The US does not have any VAT, but some states have a small local import duty added of between 0-5%.

Global shipping costs:
We use fast and renown, global couriers for delivery. Which one (FedEx, UPS, DHL, etc.) depends on your location. Cost depends on how far you are from our Netherlands warehouse, calculated at checkout. We can keep these cost to a minimum because of the smart flat-pack design of the harp.

Hong Kong, Taiwan, China, Macau:
You can get your Harp-E from our local HK partner: www.harpchamber.com
or for info: cs@harpchamber.com

Anywhere else:
We can ship anywhere. If your country is not on the list of shipping options, just drop us a line! and we'll arrange via email.

Important notice - you are the importer, we are always there to help:
In official terms, you yourself are the importer, but we provide you assistance along the way. We will choose a renown shipping company for you and provide them with all standard required documentation and codes for Customs clearance. However, even the most renown shipping companies very occasionally make mistakes, and sometimes customs clearance processes can be slow or whimsical. In the off chance there is a delay or issue, we beg you for your understanding and cooperation, we will be there to help you at any point on support@harpeharp.zohodesk.eu